Question 1

What does Unjha Masala Mart sell?

Accepted Answer

Unjha Masala Mart sells authentic, farm-direct spices, masalas, dry fruits, and grocery essentials sourced from Unjha, Gujarat — India's spice trading hub, including whole spices, ground spices, and blended masalas.

Question 2

What payment methods are accepted?

Accepted Answer

Online payments are processed securely through our payment partner. An order is confirmed only after successful payment authorization.

Question 3

How long does delivery take?

Accepted Answer

Estimated delivery timelines are shown at checkout and are indicative, not guaranteed — actual delivery depends on your location, courier availability, and factors like weather or local restrictions.

Question 4

Can I cancel my order?

Accepted Answer

Yes — you can request cancellation before the order is packed or dispatched. Once processing or shipment has started, cancellation may no longer be possible.

Question 5

What is the refund policy?

Accepted Answer

Refunds are approved for canceled orders, failed transactions, unavailable items, duplicate payments, or verified delivery issues. Once approved, refunds are generally initiated within 5 to 7 business days back to the original payment method, though the final credit timeline depends on your bank or payment provider.

Question 6

How can I contact customer support?

Accepted Answer

You can reach Unjha Masala Mart by phone at +91 82001 89043 or by email at unjhamasalamart@gmail.com, Monday to Saturday, 10:00 AM to 7:00 PM IST.

Help & Support

Frequently asked questions

Help & Support

Frequently asked questions